Help and contact

A question, a problem? Write to us at contact@realswitch.app. We answer in English or in French, usually within two working days.

I don’t receive the reminders

• Check that notifications for REALSWITCH are allowed in your phone’s settings.
• On iPhone, a Focus mode can block them: add REALSWITCH to the allowed apps.
• On Android, remove REALSWITCH from battery optimisation.
• In the app, check that you are not paused or in a quiet period.

I’m busy and can’t do the M.A.P.

Tap “Restart”: the reminder starts again, with nothing more to do. It is not a failure, the brain still registers it. For a meeting, use “Pause me” until the time you choose.

I want to change how often the reminders come

In the Rhythm tab. The default setting is one reminder every 20 minutes.

My stress does not go down

It is often the sign of an emotion that needs more time. An emotion cannot be chased away: it needs time and attention to dissolve. A R.E.A.L. certified coach can support you: see the directory.

REALSWITCH is not a medical device. If you are in distress, contact a health professional or your local emergency number (999 in the United Kingdom, 112 in Europe).

I forgot my password

On the sign-in screen, tap “Forgot password”: you will receive a link by email.

I want to delete my account

In the app: Settings → Delete my account. Your data is erased (privacy policy). You can also ask us by email.